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Terms and Conditions


• Article 1 - Definitions

• Article 2 - The Entrepreneur's identity

• Article 3 - Applicability

• Article 4 - The offer

• Article 5 - Prices and payments

• Article 6 - Delivery

• Article 7 - Returns

• Article 8 - Retention of title

• Article 9 - Intellectual and industrial property

• Article 10 - Complaints and liability

• Article 11 - Warranty

• Article 12 - Orders / communication

• Article 13 - Force Majeure

• Article 14 - Miscellaneous

• Article 15 - Applicable law and competent court



Article 1 - Definitions

In these conditions apply:

  1. Grace period: The period within which the consumer can exercise his right of withdrawal;
  2. Consumer: the natural person not acting in the exercise of profession or business and a distance contract with the entrepreneur;
  3. Day: calendar;
  4. Transaction Duration: a distance contract concerning a series of products and / or services, the supply and / or purchase is spread over time;
  5. Durable medium: any means that the consumer or business that enables information to him personally is directed to store in a way that future consultation and unaltered reproduction of the stored information.
  6. Right of withdrawal: the ability for consumers to see within the waiting period of the contract;
  7. Entrepreneur: the natural or legal products and / or services to consumers;
  8. Distance contract means an agreement in the context of a distance selling organized by the entrepreneur system of products and / or services until the conclusion of the agreement exclusive use of one or more means of distance communication;
  9. Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same room.


Article 2 - The Entrepreneur's identity

Mobile Supply Store

Office address: Innsbruckweg 64, 3047 AH, Rotterdam, The Netherlands

Visiting address: Innsbruckweg 64, 3047 AH, Rotterdam, The Netherlands

Phone: 00 31 (0) 10 4778302
Email: [email protected]

Commercial Register: 76684180
VAT number: NL860746471B01


Article 3 - Applicability

1.1 These terms and conditions apply to all offers, orders and agreements of Mobile Supply Store, these general conditions apply.
Accepting an offer or placing an order means that you accept the applicability of these conditions.
The provisions can be waived only in writing in these conditions, in which case the remaining provisions shall remain in force.
All rights and claims, as in these conditions and any further agreements for Mobile Supply Store are made, are also stipulated for by Mobile Supply Store intermediaries and other third parties.


Article 4 - The offer / agreements

4.1 All offers are free and Mobile Supply Store Telecom reserves the right to change prices, especially when necessary on the basis of (legal) regulations.
4.2 An agreement is only after acceptance of your order by Mobile Supply Store. Mobile Supply Store is entitled to refuse orders or attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Mobile Supply Store must inform thereof within five (5) days after receipt of the order.
4.3 If your order of over € 5000, - excl. VAT wish to cancel Mobile Supply Store is entitled to the principal amount of 10% cancellation fee to charge.


Article 5 - Prices and payments

5.1 The mentioned prices for the products and services offered are in euros, excluding VAT, excluding Private Copying Levy, excluding handling and shipping costs and any applicable taxes or other charges unless otherwise stated or agreed in writing.
5.2 If the prices for the products and services increase in the period between the order and its execution, you are entitled to cancel the order or dissolve the agreement within five (5) days after notice of the increase by Mobile Supply Store. Mobile Supply Store will charge no penalty in this case.
5.3 Payment must be made without discount or compensation within eight (8) days after the invoice date, unless otherwise stated on your bill.
5.4 Payment can be made by invoice, payment or receipt (by cash). When paying by bank, the date of payment is the date of crediting the bank account of Mobile Supply Store.
5.5 In the event of late payment you from the day that payment should have been in default and you are required to pay the statutory interest from the moment the invoice is overdue. Such interest will be calculated on the amount due until full payment of the invoice. If payment is made after a demand, Mobile Supply Store is entitled to charge administration costs.
5.6 Mobile Supply Store is obliged delinquencies on its credit insurance company Interpolis Credit Insurance, to report.
5.7 If you fail to pay Mobile Supply Store will offer its claim for collection. You then owe statutory interest and collection costs, which at least fifteen percent (15%) of the outstanding amount, without prejudice to Mobile Supply Store to also claim the extrajudicial costs.
5.8 If you default on any payment, Mobile Supply Store is entitled to (implement) the agreement and related agreements to suspend or dissolve.

Article 6 - Delivery

6.1 The delivery times specified by Mobile Supply Store are only indicative. Late delivery does not entitle you to compensation nor the right to cancel your order or to terminate the agreement, unless the delay in delivery is such that you can not reasonably expect you to maintain the agreement. You are then entitled to cancel the order or terminate the agreement if necessary. Mobile Supply Store will charge no penalty in this case.
6.2 The delivery of the products will take place and when the products are ready for shipment to you.
6.3 Mobile Supply Store is in its right to process orders per case. Orders under € 50, - + VAT may be refused without giving reasons.
6.4 Mobile Supply Store strives to deliver orders within the Netherlands within 24 hours if your order arrives later than 16:00. Delivery abroad may take two (2) days or longer, depending on country. Mobile Supply Store can not be held responsible for late deliveries.
6.5 No orders are prepared on weekends. If you place an order on Friday, it will be processed on Monday.
Some products can be supplied in connection with supply in limited quantities. Mobile Supply Store is entitled to deliver in limited quantities of products to small customers or businesses.
6.6If you in writing to Mobile Supply Store of an address, Mobile Supply Store entitled to that address to send all orders, unless you should be sent in writing to Mobile Supply Store of another address to which your orders. The other address it should to be an address of the customer in question. Mobile Supply Store does NOT dropshipping.

Article 7 - Returns

7.1 If an order by Mobile Supply Store wrong (wrong product) is sent, the buyer must within three (3) days of receipt of goods in writing or electronically, to be published by Mobile Supply Store. If a return is not properly received then Mobile Supply Store will make this known to the purchaser *.
7.2 Returned products must sit when returning in the original (undamaged) packaging and unused. The buyer is responsible for the costs and the correct (undamaged product / packaging) returning the products to return Mobile Supply Store. Returned products are shipped after receipt by the manufacturer / technical department for investigation. When the manufacturer will replace the defective products, they are sent back to the customer, if the products still under warranty. In return may be undertaken by Mobile Supply Store the following actions (in all cases, it is necessary to take into account a time period of 4 weeks):

  • The product is under warranty and will be replaced
  • The product is under warranty but can not be replaced because of bevoorraading. In this case will be a credit note and the amount returned is deposited into the account of the customer.
  • The product is not covered by warranty and is returned to the customer.

7.3 If the customer has placed an order but the packet is not received on time, the client must within seven (7) business days to disclose to Mobile Supply Store. If the fault lies with Mobile Supply Store at a return, then it is also responsible for the cost of return.
Returns Products must within 30 days after purchase date to be returned to Mobile Supply Store. Returns filed after 30 days of purchase date have expired and will not be considered.
Return Products are replaced only if there is a credit note will be made for the amount that should be refunded to the account of the customer. The amount of the credit note can not be deducted from your next order.

If a parcel is returned by you for any reason whatsoever is not received by Mobile Supply Store, then Mobile Supply Store bears no comforter responsibility for that. However, you are advised to send in your return package by registered mail to Mobile Supply Store.
On the return product must indicate clearly the customer exactly what is wrong with a product. This can be done by means of a sticker or a note when you return product (s).
Returns which by default is unclear to enclosed information of who they are and what was not correct, expire after three months / destroyed if these reasons mentioned by earlier remain untreated. 

7.9 Return products are only accepted if there is a valid reason for the reason of return, for example, the product has a defect, broken or does not match the discrpition on the website. Return products that are returned without a valid reason will not be accepted and returned back to the buyer.

7.10 Digital filed return forms will be forfeited after 14 days if the products are not returned on time (within 14 days) will be returned to Mobile Supply Store. Should the buyer wish to return the products yet, then you must submit a new digital return form.

* Buyer: the one a particular product (s) orders / buys from a supplier, in this case Mobile Supply Stoer / www.Mobile Supply


Article 8 - Retention of title

8.1 The ownership of products is transferred only when all you owe under any agreement to Mobile Supply Store has complied. The risk in respect of the products at the time of delivery to you.


Article 9 - Intellectual and industrial property

9.1 You must respect all intellectual and industrial property rights attached to the by Mobile Supply Store products delivered unconditionally.
9.2 Mobile Supply Store does not warrant that the delivered products do not infringe any (unwritten) intellectual and / or industrial property of third parties.
9.3 Apple, iPod, iPhone, iPad and Mac are trademarks of Apple Inc. and are used for compatibility purposes.
9.4 In all the images (pictures) can be found at www.Mobile Supply copyrighted. Mobile Supply Store is the creator and thus the rightful owner of the material.

It is NOT allowed to footage without permission Mobile Supply, for any purpose whatsoever, download, copy or use.

When a violation or breach of the above copyright state Mobile Supply Store in its right to use legal means at its disposal to prosecute the violator (s) legally.


Article 10 - Complaints and liability

10.1 You have the obligation to delivery to examine whether the products meet the agreement. If this is not the case, you should Mobile Supply Store as soon as possible and in any event within three (3) business days after delivery, or after observation reasonably possible, in writing or by email and sufficient detail. Complaints which by Mobile Supply Store received after the expiry of this period need not by Mobile Supply Store to be considered.
10.2 If it is demonstrated that the products do not meet the agreement, Mobile Supply Stoer choose the products to be returned and replaced by new products or to refund the invoice value.
10.3 If you represent a product for whatever reason do not wish to purchase, you have the right to return the product within two (2) working days after delivery to Mobile Supply Store. Returns are only accepted if the product packaging is unopened and undamaged, also applies that the costs for returns are at your expense.
10.4 Conditions Mobile Supply Store can be held liable under any circumstances if there were taken sufficient precautions by Mobile Supply Store in order not to cause harm to third parties.

Article 11 - Warranty

11.1 If Mobile Supply Store delivers products to the buyer, is Mobile Supply Store never be held to a further guarantee in relation to the customer than when Mobile Supply Store can make towards its suppliers.
11.2 Mobile Supply Store guarantees that the products meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing legal provisions and / or government regulations on the date of the conclusion of the contract .
If agreed, Mobile Supply Store also ensures that the product is suitable for other than normal use.
Products to which the guarantee applies only be exchanged.

11.5 All LCD displays and touch units prior to delivery tested and approved by the manufacturer, therefore there is a very limited warranty from Mobile Supply Store; LCD / Touch Display and if incorrectly delivered or damaged by the customer, must be reported digitally or in writing within three days at Mobile Supply Store. These can be returned only if provided with original packaging and Mobile Supply Store sticker.

Manufacturer's Warranty:

Battery1 year warranty
KW Home Charger1 year warranty
KW car charger1 year warranty
Memory Cards1 year garnatie


Article 12 - Orders / communication

12.1 misunderstanding, delays or transmission of orders and messages resulting from the use of Internet or other communication between you and Mobile Supply Store or between Mobile Supply Store and others, as it relates to the relationship between you and Mobile Supply Store, Mobile Supply Store is not liable, except to the extent there might be intentional or gross negligence of Mobile Supply Store.

Article 13 - Force Majeure

13.1 Without prejudice to its other rights, Mobile Supply Store case of force majeure the right, at its option, the execution of your order to suspend or terminate the agreement without judicial intervention, by informing you of this in writing and without Mobile Supply Store is obliged to pay any compensation, unless this would be unacceptable in the circumstances to standards of reasonableness and fairness.
13.2 Force majeure means any shortcoming which can not be attributed to Mobile Supply Store, because it is not due to her fault and not under the law, legal act or generally accepted traffic for its account.


Article 14 - Miscellaneous

14.1 If you Mobile Supply Store in writing to an address, Mobile Supply Store is entitled to that address to send all orders, unless you should be sent in writing to Mobile Supply Store of another address to which your orders.
14.2 When Mobile Supply Stoer by Telecom or not deviate from these conditions for any period of time, will not prejudice their right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that telecom Mobile Supply Stoer these conditions smoothly.
14.3 If one or more provisions of these terms or any other agreement with Mobile Supply Store in conflict with any applicable provision of the relevant provision will lapse and will be replaced by adopting a by Mobile Supply Store legally acceptable similar provision.
4.14 Mobile Supply Store is competent in the execution of your order (s) use of third parties.


Article 15 - Applicable law and competent court  

15.1 All rights, obligations, offers, orders and agreements to which these conditions apply, including these conditions, only Dutch law.
15.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

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